Job Details

Description:

• Greet, register, establish necessary credit for and issue keys appropriately to guests.
• Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
• Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
• Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
• Communicate with other departments as needed via telephone and two-way radio.
• Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
• Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
• Balance all cash receipts and work performed during shift and performs a bucket check on shift.
• Distributes guest and staff mail and messages as necessary.
• Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

• High School diploma or equivalent.
• At least one year of front desk experience in a hospitality/hotel environment.
• Basic office skills helpful including basic math, proper cash handling procedures.
• Reservation software or proven aptitude and familiarity with computers and computer software in general.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.