Job Details

Job Details

Job Title: Guest Service
Location: Wyndham
State: Princeville
Position Description:

Guest Service Associate

Required Qualifications:

Description:

  • Greet, register, establish necessary credit for and issue keys appropriately to guests.
  • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
  • Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
  • Communicate with other departments as needed via telephone and two-way radio.
  • Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
  • Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
  • Balance all cash receipts and work performed during shift and performs a bucket check on shift.
  • Distributes guest and staff mail and messages as necessary.
  • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Qualifications:
  • High School diploma or equivalent.
  • At least one year of front desk experience in a hospitality/hotel environment.
  • Basic office skills helpful including basic math, proper cash handling procedures.
  • Reservation software or proven aptitude and familiarity with computers and computer software in general.
  • Must maintain a professional appearance and a cordial attitude towards all guests and staff.
  • Able to handle the stress of high customer demand in a hospitality environment.
  • Must be people oriented and able to work independently or with others as needed.
  • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
Desired Qualifications:

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